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Resultaat: 818 boeken in Engelse boeken - Customer Service

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The Discipline Of Market Leaders
The Discipline Of Market Leaders | Michael Treacy, Fred Wiersema & Fred Wiersema
Choose Your Customers, Narrow Your Focus, Dominate Your Market

Engels - Paperback | 1997

The runaway international bestseller with more than 600,000 copies sold, now expanded to make its message even more compelling for todays market leaders.. Why is it that Casio can sell a calculator more cheaply than Kelloggs can sell... Meer
adviesprijs
€ 16,99
bol.com prijs
€ 15,99
je bespaart
6%

5-7 werkdagen

In winkelwagentje
2ehands vanaf € 12,50
The Innovator's Dilemma: The Revolutionary Book That Will Change The Way You Do Business
The Innovator's Dilemma: The Revolutionary Book That Will Change The Way You Do Business | Clayton M. Christensen & Clayton Christensen
The Revolutionary Book That Will Change The Way You Do Business

Engels - Paperback | 2011

This radical, national bestseller has transformed corporate America by proving that great companies can fail precisely because they do everything right. The author, a Harvard professor, then demonstrates how to avoid a similar fate as businesses race online into the 21st century. 225 pp. 15-city NPR radio campaign. 125,000 print. Meer
adviesprijs
€ 18,99
bol.com prijs
€ 16,99
je bespaart
11%

vandaag besteld, woensdag in huis

In winkelwagentje
The Apple Experience
The Apple Experience | Carmine Gallo & Gallo
Secrets To Building Insanely Great Customer Loyalty

Engels - Hardcover | 2012

Praise for THE APPLE EXPERIENCE There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and... Meer
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€ 24,99
bol.com prijs
€ 22,99
je bespaart
8%

3-4 werkdagen

In winkelwagentje
The Thank You Economy
The Thank You Economy | Gary Vaynerchuk

Engels - Hardcover | 2011 klantbeoordeling: 5.0 van de 5 sterren

The Thank You Economy isn't some abstract concept or wacky business strategy. It's the way we buy and sell, the way we're interacting as consumers, as employees, as entrepreneurs on all levels, right now. The way our marketplace functions... Meer
adviesprijs
€ 24,99
bol.com prijs
€ 22,99
je bespaart
8%

3-4 werkdagen

In winkelwagentje
Bank 2.0
Bank 2.0 | Brett King
How Customer Behavior And Technology Will Change The Future Of Financial Services

Engels - Hardcover | 2010 klantbeoordeling: 5.0 van de 5 sterren

How advances in technology is affecting banking Meer
adviesprijs
€ 38,99
bol.com prijs
€ 34,99
je bespaart
10%

3-4 werkdagen

In winkelwagentje
2ehands vanaf € 32,99
Relationship Marketing
Relationship Marketing | John Egan
Exploring Relational Strategies In Marketing

Engels - Paperback | 2011

Relationship Marketing comprehensively examines relationships in marketing and how these influence modern marketing strategy and practice, by critically reviewing and analysing what has been described as 'marketing's new paradigm'.... Meer
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€ 60,99
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€ 54,99
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10%

3-4 werkdagen

In winkelwagentje
Customer Experience
Customer Experience | Colin Shaw, Steven Walden & Qaalfa Dibeehi
Future Trends And Insights

Engels - Hardcover | 2010

What are the new trends in Customer Experience that you need to start thinking about now to gain competitive advantage? To stay ahead of the competition it is imperative to understand the emerging trends that can help you improve your... Meer
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€ 37,99
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€ 33,99
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11%

3-4 werkdagen

In winkelwagentje
Building Great Customer Experiences
Building Great Customer Experiences | Colin Shaw, Christopher Ed. Shaw & John Ivens
Revised Edition

Engels - Paperback | 2004

This is an updated edition of the bestselling book by Colin Shaw and John Ivens about building and delivering great customer experiences. Many companies neglect the customer experience. The authors show that physical execution and... Meer
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€ 31,99
bol.com prijs
€ 28,99
je bespaart
9%

3-4 werkdagen

In winkelwagentje
2ehands vanaf € 17,49
The Zappos Experience
The Zappos Experience | Joseph Michelli
5 Principles To Inspire, Engage, And Wow

Engels - Hardcover | 2011

Make every day a WOW day for your customers, your staff--and your bottom line! In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture.... Meer
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€ 24,99
bol.com prijs
€ 22,99
je bespaart
8%

5-7 werkdagen

In winkelwagentje
Digitaal boek voor € 18,99
Delivering Quality Service
Delivering Quality Service | Valarie A. Zeithaml, Leonard L. Berry & A. Parasuraman
Balancing Customer Perceptions And Expectations

Engels - Paperback | 2009

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise,... Meer
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€ 17,99
bol.com prijs
€ 15,99
je bespaart
11%

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