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Delivering Happiness

A Path to Profits, Passion and Purpose
Auteur:  | 
Delivering Happiness
Bindwijze: Paperback
Ook verkrijgbaar: Audio Book , Hardcover , Ebook , Meer...


Auteur: Tony Hsieh

  • Engels
  • 304 pagina's
  • Hachette
  • oktober 2011
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In Delivering Happiness, Tony Hsieh - the hip, iconoclastic, and widely-admired CEO of Zappos, the online shoe retailer - explains how he created a corporate culture with a commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. He details many of the unique practices at Zappos, such as their philosophy of allocating marketing money into the customer experience, the importance of Zappos's Core Values ("Deliver WOW through Service"), and the reason why Zappos's number one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work, proving that creating happiness and record results go hand-in-hand.

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Auteur Tony Hsieh
Taal Engels
Afmetingen 27x173x106 mm
Gewicht 151,00 gram
Druk 1
ISBN10 145550890X
ISBN13 9781455508907
Product breedte 133 mm
Product hoogte 19 mm
Product lengte 148 mm

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Anderen bekeken ook:

Thinking, Fast and Slow
Daniel Kahneman
Start with Why
Simon Sinek
Getting To Yes
Roger Fisher
The Lean Startup
Eric Ries
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