Turning Conflict Into Profit

Conflict in the workplace is expensive when an organisations efficiency is damaged by friction between employees. Faced with conflict, most people either lean away, avoiding the issue, or charge right in, escalating the problem. Ultimately, neither strategy is successful and the personal and financial costs can be devastating. Not just another book on conflict resolution, Turning Conflict Into Profit was written to address the burgeoning requests from clients and workshop participants for a single resource explaining how to transform workplace conflicts into opportunities for personal and professional achievement. Canadian co-authors Larry Axelrod and Roy Johnson draw from 15 years of practical field experience in organisational conflict resolution as well as extensive psychological and sociological research, to identify an innovative alternative for workplace conflict resolution. Written in plain language with real-life examples of ordinary people stuck in conflicted relationships, the book concludes by presenting a surprisingly simple pathway for transforming conflict into personal and organisational success. This is a simple, straightforward guide empowering professionals of all disciplines, especially those in leadership roles, to approach conflict with new awareness and to seek the opportunity that flows through every conflict.