When Push Comes to Shove Guide pratique de la médiation des conflits

Provides guidance in resolving interpersonal disputes in all areas of life - including the workplace, the classroom, and courtroom-adjunct programmes - offering a how-to approach to mediation.

This how-to-approach to mediation is a valuable tool for the growing group of lay and professional mediators for resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom adjunct programs. It identifies key interpersonal and communication skills, presents a five-step mediation process, an coaches the reader through each phase. The authors also address mediation "on the fly" for situations when a more structured process is not possible or called for. It is a valuable guide for attorneys, teachers, social service workers, HR professionals and corporate managers.

Fills the rapidly-growing need for hands-on guidance in resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom-adjunct programs--offering a how-to approach to mediation. This book is a valuable tool for the growing group of lay and professional mediators, including volunteers and professionals in court-adjunct programs, attorneys, teachers, and social services, along with HR professionals and managers in organizations who need these core skills areas for their work. When Push Comes to Shove covers the basic interpersonal and communications skills needed to mediate conflict, presenting a five-step mediation process, and coaches the reader through each phase. It also addresses mediation on the fly where a more structured process is not possible or called for.