Business Process Outsourcing Determinants of Success

Business Process Outsourcing
Auteur: Gayathri Sundar
  • Engels
  • Paperback
  • 9783639075380
  • november 2008
  • 152 pagina's
Alle productspecificaties

Samenvatting

The research findings presented in this dissertation identify factors that are related to the success of business process outsourcing (BPO) relationships. The integrated conceptual framework includes both economic and non-economic factors and draws upon concepts from transaction cost economics, resource based view and social exchange theory. Four dimensions are identified as critical to BPO success: strategic sourcing, governance structure, service quality and partnership quality. The study draws attention to the imperative necessity for business managers to be clear about sourcing options and highlights the importance of having a well defined governance structure to manage BPO relationships. The study also sheds light on the importance of "partnership" in business process outsourcing, bringing attention to the commitment required to make BPO relationships successful.

Productspecificaties

Inhoud

Taal
Engels
Bindwijze
Paperback
Verschijningsdatum
november 2008
Aantal pagina's
152 pagina's
Illustraties
Nee

Betrokkenen

Auteur(s)
Gayathri Sundar

EAN

EAN
9783639075380

Overige kenmerken

Extra groot lettertype
Nee
Gewicht
213 g
Studieboek
Ja
Verpakking breedte
152 mm
Verpakking hoogte
229 mm
Verpakking lengte
229 mm

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