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Name: Outcomes over Output: Why Customer Behavior Is the Key Metric for Business Success
Author: Joshua Seiden

Auteur: Joshua Seiden

Taal: Engels

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Outcomes over Output: Why Customer Behavior Is the Key Metric for Business Success

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Auteur: Joshua Seiden

Engels
E-book
9781393721772
juli 2020
Epub zonder kopieerbeveiliging (DRM)

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Samenvatting

In the old days, when we made physical products, setting project goals wasn't that hard. But in today's service - and software-driven world, "done" is less obvious. When is Amazon done? When is Google done? Or Facebook? In reality, services powered by digital systems are never done. So then how do we give teams a goal that they can work on? Mostly, we simply ask teams to build features - but features are the wrong way to go. We often build features that create no value. Instead, we need to give teams an outcome to achieve.

Using outcomes creates focus and alignment. It eliminates needless work. And it puts the customer at the center of everything you do. Setting goals as outcomes sounds simple, but it can be hard to do in practice. This book is a practical guide to using outcomes to guide the work of your team.

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Taal: Engels
Bindwijze: E-book
Verschijningsdatum: juli 2020
Ebook formaat: Epub zonder kopieerbeveiliging (DRM)

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Auteur(s): Joshua Seiden
Uitgever: Sense & Respond Press

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Lees dit ebook op: Android (smartphone en tablet) | Kobo e-reader | Overige e-reader | Desktop (Mac en Windows) | iOS (smartphone en tablet) | Windows (smartphone en tablet)
Ebook formaat: Epub zonder kopieerbeveiliging (DRM)