Sense & Respond How Successful Organizations Listen to Customers and Create New Products Continuously

Name: Sense & Respond
Author: Jeff Gothelf

Auteur: Jeff Gothelf

Taal: Engels

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Auteur: Jeff Gothelf Josh Seiden

Co-auteur: Jeff Gothelf Josh Seiden Gothelf, Jeff

Engels
Hardcover
9781633691889
07 februari 2017
253 pagina's

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Samenvatting

The End of Assembly Line Management We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously. These new, software-driven technologies are transforming the way companies interact with their customers, employees, and other stakeholders. This is no mere tech issue. The transformation requires a complete rethinking of the way we organize and manage work. And, as software becomes ever more integrated into every product and service, making this big shift is quickly becoming the key operational challenge for businesses of all kinds. We need a management model that doesn't merely account for, but actually embraces, continuous change. Yet the truth is, most organizations continue to rely on outmoded, industrial-era operational models. They structure their teams, manage their people, and evolve their organizational cultures the way they always have. Now, organizations are emerging, and thriving, based on their capacity to sense and respond instantly to customer and employee behaviors. In Sense and Respond, Jeff Gothelf and Josh Seiden, leading tech experts and founders of the global Lean UX movement, vividly show how these companies operate, highlighting the new mindset and skills needed to lead and manage them--and to continuously innovate within them. In illuminating and instructive business examples, you'll see organizations with distinctively new operating principles: shifting from managing outputs to what the authors call outcome-focused management ; forming self-guided teams that can read and react to a fast-changing environment; creating a learning-all-the-time culture that can understand and respond to new customer behaviors and the data they generate; and finally, developing in everyone at the company the new universal skills of customer listening, assessment, and response. This engaging and practical book provides the crucial new operational and management model to help you and your organization win in a world of continuous change.

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Taal: en
Bindwijze: Hardcover
Oorspronkelijke releasedatum: 07 februari 2017
Aantal pagina's: 253
Illustraties: Nee

Betrokkenen

Hoofdauteur: Jeff Gothelf
Tweede Auteur: Josh Seiden
Co Auteur: Gothelf, Jeff
Hoofduitgeverij: Harvard Business School Pr

Overige kenmerken

Extra groot lettertype: Nee
Product breedte: 165 mm
Product hoogte: 23 mm
Product lengte: 243 mm
Studieboek: Ja
Verpakking breedte: 162 mm
Verpakking hoogte: 28 mm
Verpakking lengte: 232 mm
Verpakkingsgewicht: 876 g

EAN

EAN: 9781633691889

Je vindt dit artikel in

Categorieën: Economie & Financiën

Managementboeken

Organisatiekunde

Boeken
Taal: Engels
Boek, ebook of luisterboek?: Boek
Beschikbaarheid: Leverbaar
Studieboek of algemeen: Algemene boeken

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