Be Our Guest (10th Anniversary Updated Edition) Perfecting the Art of Customer Service

Be Our Guest (10th Anniversary Updated Edition)
  • Engels
  • Hardcover
  • 9781423145844
  • Druk: 10
  • december 2011
  • 208 pagina's
Alle productspecificaties

Samenvatting

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

Productspecificaties

Inhoud

Taal
Engels
Bindwijze
Hardcover
Druk
10
Verschijningsdatum
december 2011
Afmetingen
22,9 x 15,2 x 1,9 cm
Aantal pagina's
208 pagina's
Aanbevolen leeftijd
0 - 22 jaar
Illustraties
Nee

Betrokkenen

Auteur
Ted Kinni Theodore Kinni
Co-auteur
Theodore Kinni
Redacteur
Wendy Lefkon
Uitgever
Disney Book Publishing Inc.

EAN

EAN
9781423145844

Overige kenmerken

Extra groot lettertype
Nee
Gewicht
453 g
Verpakking breedte
158 mm
Verpakking hoogte
25 mm
Verpakking lengte
237 mm

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