Mastering Career Skills: Communication Skills helps students understand how important solid communication skills are for thriving in the workplace. By outlining techniques for conducting structured and productive meetings and communicating effectively with coworkers, this book teaches students the skills they need to succeed in any career. Featuring a wealth of updated and expanded material, including new case studies, photographs and figures, as well as additional exercises and sidebars, this must-have resource focuses on helping students learn those communication skills that are vital to succeeding in the workplace. Additional features include contemporary technology references, expanded introductory material, an expanded glossary, an expanded bibliography, and a list of Web sites for further research. Topics include: Conversational skills; Listening skills; Speaking skills; and, Writing skills.