Auteur:
Wolfgang Seidel
Bernd Stauss
Co-auteur:
Wolfgang Seidel
Stauss/Seidel
Uitgever:
Cengage Learning, Inc
- Engelstalig
- 320 pagina's
- 001
- 9780324202649
- november 2004
Samenvatting
Every company strives for increasing customer satisfaction and loyalty. But, without effective complaint management, it's only a matter of time before the seemingly sweet company-client relationship may turn sour. Drawing from their extensive experience in customer service, Stauss and Seidel deliver thorough coverage of complaint management, from helping readers understand why customers complain to illustrating how to handle customer complaints to effectively measuring and analyzing complaints.
Productspecificaties
- Auteur
- Wolfgang Seidel Bernd Stauss
- Co-auteur
- Wolfgang Seidel Stauss/Seidel
- Overige betrokkenen
- Wolfgang Seidel
- Soort
- Met illustraties
- Taal
- Engels
- Oorspronkelijke titel
- Complaint Management: The Heart of Crm
- Afmetingen
- 165x33x234 mm
- Gewicht
- 544,00 gram
- Verschijningsdatum
- november 2004
- Druk
- 1
- ISBN10
- 0324202644
- ISBN13
- 9780324202649
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