Customer Care Calming the Upset Customer

  • Engels
  • Paperback
  • 9781986182300
  • maart 2018
  • 58 pagina's
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Samenvatting

Upset customers occur in every business whether it be retail, service, or manufacturing. Very few employees responsible for customer care ever look forward to dealing with upset customers, however with 3 Simple Steps and a tiny bit of practice, anyone can learn to calm the upset customer and provide a resolution that creates a customer for life. The understanding of why customers become upset and the practical methods for getting to resolution presented in this book have been learned, practiced, and honed over 25 years of customer service work in an industry known for upset customers. Whether you are a call center employee, production manager, retail specialist, service manager, or customer service professional you will be amazed at how easy it can be to calm a customer, resolve their concern and provide an exceptional level of Customer Care.

Productspecificaties

Inhoud

Taal
Engels
Bindwijze
Paperback
Verschijningsdatum
maart 2018
Aantal pagina's
58 pagina's
Illustraties
Nee

EAN

EAN
9781986182300

Overige kenmerken

Extra groot lettertype
Nee
Gewicht
91 g
Verpakking breedte
152 mm
Verpakking hoogte
3 mm
Verpakking lengte
229 mm

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