Determinants of Patients Satisfaction at Public and Private Hospitals Out patient health services

Determinants of Patients Satisfaction at Public and Private Hospitals
  • Engels
  • Paperback
  • 9783846527788
  • oktober 2011
  • 60 pagina's
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Samenvatting

Patients have explicit desires or requests for worth services when they visit the hospitals. However, many cases of patient dissatisfaction could occur due to inadequate discovery of their needs. The present study found that significant determinants of patient satisfaction at public hospitals were self judged health status, expectation about the services, perceived cleanliness of hospitals, perceived adequacy of consultation duration, perceived providers' technical competency, perceived welcoming approach and perceived body signaling. On the other hand, predictors at private hospitals included self judged health status, expectation about the services, perceived adequacy of consultation duration, perceived empathy, perceived welcoming approach, perceived providers technical competency, perceived providers lack of experience and ability, recorded consultation duration, educational status and occupation.

Productspecificaties

Inhoud

Taal
Engels
Bindwijze
Paperback
Verschijningsdatum
2011-01-01
Aantal pagina's
60 pagina's
Illustraties
Nee

EAN

EAN
9783846527788

Overige kenmerken

Extra groot lettertype
Nee
Oorspronkelijke releasedatum
2011-10-12
Subtitel
Out patient health services
Thema Subject Code
MQC

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