Employees First, Customers Second Turning Conventional Management Upside Down

Employees First, Customers Second
Auteur: Vineet Nayar
  • Engels
  • Hardcover
  • 9781422139066
  • Druk: 1
  • juni 2010
  • 208 pagina's
Alle productspecificaties

Vineet Nayar

"Vineet Nayar (born 1962) is an Indian business executive, author and philanthropist. He is the former Chief Executive Officer of HCL Technologies (2007–13), Founder Chairman & CEO of Sampark Foundation and author of critically acclaimed management book ""Employees First, Customers Second: Turning Conventional Management Upside Down” (Harvard Business Press, June 2010). which has sold 100,000+ copies.

(Bron: Wikipedia. Beschikbaar onder de licentie Creative Commons Naamsvermelding/Gelijk delen.)"

Samenvatting

MORE THAN 100,000 COPIES SOLD One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea--putting employees first and customers second--sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar--HCLT's celebrated CEO--recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world. Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: * Creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the romance of its possible future state * Creating a culture of trust by pushing the envelope of transparency in communication and information sharing * Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone * Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of change to the employee in the value zone Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.

Productspecificaties

Inhoud

Taal
Engels
Bindwijze
Hardcover
Druk
1
Verschijningsdatum
juni 2010
Afmetingen
Afmeting: 21,8 x 14,9 x 2 cm
Aantal pagina's
208 pagina's
Illustraties
Nee

Betrokkenen

Auteur(s)
Vineet Nayar
Uitgever
Harvard Business Review Press

EAN

EAN
9781422139066

Overige kenmerken

Extra groot lettertype
Nee
Gewicht
340 g
Studieboek
Ja
Verpakking breedte
140 mm
Verpakking hoogte
20 mm
Verpakking lengte
210 mm

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