Freedom from Command and Control Rethinking Management for Lean Service

Freedom from Command and Control
Auteur: John Seddon
  • Engels
  • Hardcover
  • 9781563273278
  • Druk: 1
  • augustus 2005
  • 256 pagina's
Alle productspecificaties

Samenvatting

Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers. An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through extensive case material, he differentiates between command and control and systems thinking and illustrates how the latter leads to improved service, revenues, and staff morale. He also posits that the service industry is fundamentally different from manufacturing, and shows how Toyota production principles must be transformed for application in service organizations.

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Inhoud

Taal
Engels
Bindwijze
Hardcover
Druk
1
Verschijningsdatum
augustus 2005
Afmetingen
Afmeting: 23,5 x 15,9 x 1,9 cm
Aantal pagina's
256 pagina's

Betrokkenen

Auteur
John Seddon
Redacteur
John Seddon
Uitgever
Productivity Press

EAN

EAN
9781563273278

Overige kenmerken

Extra groot lettertype
Nee
Gewicht
492 g
Studieboek
Ja
Verpakking breedte
159 mm
Verpakking hoogte
22 mm
Verpakking lengte
239 mm

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