Organizations increasingly need to deal with unstructured processes that traditional business process management (BPM) suites are not designed to deal with. High-risk, yet high-value, loan origination or credit approvals, police investigations, and healthcare patient treatment are just a few examples of areas where a level of uncertainty makes outcome and execution of work flow non-deterministic. Case management is a way to govern and control these unstructured processes and non-deterministic outcomes. Oracle recently completed its BPM technology stack with broad case management functionality and is now able to deliver case management capabilities in a variety of flavors that combine packaged applications and middleware technology. Oracle Case Management Solutions is the first book to translate case management from a business problem perspective into appropriate Oracle product usage. Covering the key Oracle technologies that support case management solution components, it explains how to conceptualize and implement quality case management solutions with these products. The team of authors consists of leading industry consultants engaged in providing case management solutions as well as veteran software product management professionals dealing with tools for building case management applications. The authors share insights gained through their extensive case management experience in terms of its use in solving real-world business problems and in applying technologies to create efficient fit-for-purpose computer applications that embody modern computing trends. Detailing a proven solution architecture and reliable roadmap for case management implementation and adoption, the book includes tutorials with step-by-step instructions on building case management solutions using Oracle Siebel and Oracle BPM suites.
This book is a must-read for people who want to learn more about the area of case management and how case management functionality is supported in various Oracle products, including the Oracle BPM Suite. It motivates with real-world examples and goes into details all the way to concrete implementation. The case management solution framework (CMSF) carved out in the book is technology agnostic and applicable in general. The case diagrams of the CMSF are modeled on case management model and notation (CMMN), which makes this book a good complement to the CMMN specification and, thus, is among the first books using CMMN... we welcome this book as it nicely introduces the field of case management and then shows how the Oracle BPM Suite, with its comprehensive set of functionality from low-level service orchestration and mediation to business processes with BPMN 2.0 and case management components, can be used to implement adaptive case management solutions. -Vaishnavi Sashikanth, Vice President, Oracle Product Development -Ralf Mueller, Architect, Oracle BPM Suite In my role in Oracle, where I am responsible for Fusion Middleware Partner Adoption in Europe, the Middle East, and Africa, I have the privilege to talk to industry experts as well as to Oracle product management and product development teams. It is wonderful to see that many of them contributed to this book. -Jurgen Kress, Fusion Middleware Partner Adoption EMEA Adequate and practical guidance on solution design philosophy as well as solution architecture and the implementation of best practices are necessary for the realization of a quality solution. This book, the first of its kind, provides this guidance starting at high-level considerations through appropriate technology choices from Oracle's big basket of products right up to solution design details, thus making the dream of creating business applications to manage structured and unstructured business activities an achievable one. -Geoffroy de Lamalle, CEO, eProseed