The Intention Economy When Customers Take Charge

The Intention Economy
Auteur: Doc Searls
  • Engels
  • Hardcover
  • 9781422158524
  • Druk: 1
  • mei 2012
  • 320 pagina's
Alle productspecificaties

Samenvatting

Caveat venditor--let the seller beware While marketers look for more ways to get personal with customers, including new tricks with big data, customers are about to get personal in their own ways, with their own tools. Soon consumers will be able to: * Control the flow and use of personal data * Build their own loyalty programs * Dictate their own terms of service * Tell whole markets what they want, how they want it, where and when they should be able to get it, and how much it should cost And they will do all of this outside of any one vendor's silo. This new landscape we're entering is what Doc Searls calls The Intention Economy--one in which demand will drive supply far more directly, efficiently, and compellingly than ever before. In this book he describes an economy driven by consumer intent, where vendors must respond to the actual intentions of customers instead of vying for the attention of many. New customer tools will provide the engine, with VRM (Vendor Relationship Management) providing the consumer counterpart to vendors' CRM (Customer Relationship Management) systems. For example, imagine being able to change your address once for every company you deal with, or combining services from multiple companies in real time, in your own ways--all while keeping an auditable accounting of every one of your interactions in the marketplace. These tantalizing possibilities and many others are introduced in this book. As customers become more independent and powerful, and the Intention Economy emerges, only vendors and organizations that are ready for the change will survive, and thrive. Where do you stand?

Productspecificaties

Inhoud

Taal
Engels
Bindwijze
Hardcover
Druk
1
Verschijningsdatum
mei 2012
Afmetingen
Afmeting: 24,1 x 16,5 x 3,2 cm
Aantal pagina's
320 pagina's
Illustraties
Nee

Betrokkenen

Auteur
Doc Searls
Uitgever
Harvard Business Review Press

EAN

EAN
9781422158524

Overige kenmerken

Extra groot lettertype
Nee
Gewicht
556 g
Studieboek
Ja
Verpakking breedte
166 mm
Verpakking hoogte
30 mm
Verpakking lengte
243 mm

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