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Southwest Airlines Way Using The Power Of Relationships To Achieve High Performance

Name: Southwest Airlines Way
Author: Jody Hoffer Gittell

Auteur: Jody Hoffer Gittell

Taal: Engels

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Uitgever: McGraw-Hill

Auteur: Jody Hoffer Gittell Jody Hoffer Gitell

Engels
Paperback
9780071458276
16 juni 2005
319 pagina's

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Samenvatting

Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.

Management lessons from the world's most profitable airline

"As a former Southwest insider, I often wondered why other organizations couldn't duplicate the business model. Anyone who wants to understand how it works should read this book."

--Libby Sartain, Senior VP of Human Resources, Yahoo

"Professor Gittell has tackled one of the hottest and most important topics in business circles today--why some airlines continually fly high over the economic wreckage of the rest of the industry."

---Thomas Winkelmann, VP-The Americas, Lufthansa German Airlines

"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."

--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program

Fortune magazine calls Southwest Airlines "the most successful airline in history." In an industry that regularly loses billions of dollars, Southwest has had 31 consecutive years of profitability. The Southwest Airlines Way reveals the secret to Southwest's remarkable success--high performance relationships--and it creates enormous competitive advantage in motivation, teamwork, and coordination among Southwest employees. Based on Professor Jody Hoffer Gittell's eight years of field research, this book explores Southwest's innovative policies, strategies, and techniques, showing how these methods can be implemented in any organization, and explains how to:

* Lead with credibility and caring * Invest in frontline leaders * Hire and train for relational competence * Use conflicts to build relationships * Encourage mutual respect among employees, managers, unions, and suppliers

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Inhoud

Taal: en
Bindwijze: Paperback
Oorspronkelijke releasedatum: 16 juni 2005
Aantal pagina's: 319
Illustraties: Nee

Betrokkenen

Hoofdauteur: Jody Hoffer Gittell
Tweede Auteur: Jody Hoffer Gitell
Hoofduitgeverij: McGraw-Hill

Overige kenmerken

Editie: ed
Extra groot lettertype: Nee
Product breedte: 149 mm
Product hoogte: 22 mm
Product lengte: 226 mm
Studieboek: Ja
Verpakking breedte: 153 mm
Verpakking hoogte: 40 mm
Verpakking lengte: 228 mm
Verpakkingsgewicht: 460 g

EAN

EAN: 9780071458276

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Categorieën: Managementboeken

Boeken
Taal: Engels
Boek, ebook of luisterboek?: Boek
Beschikbaarheid: Leverbaar
Studieboek of algemeen: Algemene boeken

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