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The Call Center industry is like an onion. The more time you spend delving deeper into it, the more you realize that at the center of it all, there's always something "funny" going on. And no matter what you do to prevent it, tears will come to your eyes.
A lot of people think that training is easy-all you do is stand at the front of a class and talk. That's not entirely true. Training the Prism: My Spectracular Journey is a collection of short stories that have played a significant role in the author's training career; brought to you in a wide variety of humor, sadness, curiosity, and sometimes that sense of je n'est ce quoi.
Training the Prism: My Spectracular Journey will have both wet behind the ears trainers and the seasoned veterans in tears of laughter and clamoring for more by the time he or she reaches the end. In addition to the short stories, a "Survival Guide" for aspiring trainers is also included. This book is not intended to discourage anyone from venturing towards this choice of career, but actually the opposite.