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Tricky Business Letters Persuasive Tactics on Paper

Name: Tricky Business Letters
Author: Gordon Wainwright

Auteur: Gordon Wainwright

Taal: Engels

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Auteur: Gordon Wainwright Gordon R. Wainwright

Engels
Paperback
9780273644965
Druk: 2
november 1999
208 pagina's

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Samenvatting

Letters are one of the essential features of modern business. But how often have you wished you could write a succinct response to a letter from an angry customer, deal with a complaint from a member of staff or ask the Inland Revenue for more time to pay? Packed full of written situations faced by manager's everyday, this book offers over 150 letters to make life easier and more productive. The author explains how, when and why to use the techniques he suggests and includes letters to customers, suppliers, staff, distributors, the media, public sector organisations, landlords, tenants and more. Adapt the letters in this book to meet your own requirements, and get your own way more of the time!