Wow! That's What I call Service: Stories of Great Customer Service from the Wow! Awards EBOOK Tooltip Stories of Great Customer Service from the Wow! Awards

Auteur: Don Hales
Taal: Engels
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  • Engels
  • E-book
  • 9781908746184
  • Druk: 1
  • juli 2007
  • 188 pagina's
  • Adobe ePub
Alle productspecificaties

Samenvatting

Every once in a while you fall in love.


Someone makes a connection with you in such a way that you want to buy from that person or that organisation over and over again. And it's not necessarily because they provide a superior product. They give something of themselves that makes you say, ''WOW! That's what I call service!''


It could be the organisation as a whole. It could be just one checkout operator in an otherwise bland supermarket. But once you have fallen in love you will probably stick with that supplier through thick and thin. You will forgive them their failings and their shortcomings, just as you would forgive a close relative.


This little book is full of stories about people and businesses that cause customers to fall in love; brought together in order that they may serve as an inspiration to others. And not just for the benefit of individual businesses but in order to raise standards of customer service throughout the UK. So that visitors from around the world might say. WOW! that's what I call service!

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Productspecificaties

Inhoud

Taal
Engels
Bindwijze
E-book
Druk
1
Verschijningsdatum
2007-07-02
Aantal pagina's
188 pagina's
Ebook formaat
Adobe ePub
Bestandsgrootte ebook
2,1 MB
Illustraties
Nee

Betrokkenen

Auteur
Don Hales Derek Williams
Co-auteur
Derek Williams
Uitgever
Ecademy Press

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9781908746184

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Extra groot lettertype
Nee
Oorspronkelijke releasedatum
2007-07-02
Subtitel
Stories of Great Customer Service from the Wow! Awards
Thema Subject Code
KJSU

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