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CMMI for Services Guidelines for Superior Service

Name: CMMI for Services
Author: Eileen C. Forrester

Auteur: Eileen C. Forrester

Taal: Engels

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Auteur: Eileen C. Forrester Brandon L. Buteau

Co-auteur: Sandy Shrum

Engels
Hardcover
9780321635891
30 oktober 2009
691 pagina's

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Samenvatting

CMMI(R) for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. This indispensable book comprises both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick lookup. In addition, the book's authors have refined the model's introductory chapters; provided marginal notes to clarify the nature of particular process areas and show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers. The book is divided into three parts. Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecyles in service environments; outline how to start using CMMI; explore how to achieve process improvements that last; and offer insights into the relationships among process areas. Part Two describes generic goals and generic practices, then details the complete set of CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym for easy reference. Part Three contains several useful resources, including CMMI--SVC-related references, acronym definitions, a glossary of terms, and an index. Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.

Productspecificaties

Inhoud

Taal: en
Bindwijze: Hardcover
Oorspronkelijke releasedatum: 30 oktober 2009
Aantal pagina's: 691
Illustraties: Nee

Betrokkenen

Hoofdauteur: Eileen C. Forrester
Tweede Auteur: Brandon L. Buteau
Co Auteur: Sandy Shrum
Hoofduitgeverij: Prentice Hall

Overige kenmerken

Editie: 1
Extra groot lettertype: Nee
Verpakking breedte: 195 mm
Verpakking hoogte: 32 mm
Verpakking lengte: 244 mm
Verpakkingsgewicht: 1186 g

EAN

EAN: 9780321635891

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Categorieën: Computers & Informatica

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Taal: Engels
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