Emotional Labor Putting the Service in Public Service
Afbeeldingen
Sla de afbeeldingen overArtikel vergelijken
Auteur:
Mary E. Guy
Meredith A. Newman
- Engels
- Paperback
- 9780765621177
- 14 november 2014
- 238 pagina's
Samenvatting
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Productspecificaties
Wij vonden geen specificaties voor jouw zoekopdracht '{SEARCH}'.
Inhoud
- Taal
- en
- Bindwijze
- Paperback
- Oorspronkelijke releasedatum
- 14 november 2014
- Aantal pagina's
- 238
- Illustraties
- Nee
Betrokkenen
- Hoofdauteur
- Mary E. Guy
- Tweede Auteur
- Meredith A. Newman
- Co Auteur
- Sharon H. Mastracci
- Hoofduitgeverij
- Taylor & Francis
Overige kenmerken
- Extra groot lettertype
- Nee
- Product breedte
- 146 mm
- Product hoogte
- 13 mm
- Product lengte
- 235 mm
- Studieboek
- Nee
- Verpakking breedte
- 146 mm
- Verpakking hoogte
- 13 mm
- Verpakking lengte
- 235 mm
- Verpakkingsgewicht
- 345 g
EAN
- EAN
- 9780765621177
Je vindt dit artikel in
- Categorieën
- Taal
- Engels
- Boek, ebook of luisterboek?
- Boek
- Studieboek of algemeen
- Algemene boeken
Kies gewenste uitvoering
Kies je bindwijze
(2)
Prijsinformatie en bestellen
Rapporteer dit artikel
Je wilt melding doen van illegale inhoud over dit artikel:
- Ik wil melding doen als klant
- Ik wil melding doen als autoriteit of trusted flagger
- Ik wil melding doen als partner
- Ik wil melding doen als merkhouder
Geen klant, autoriteit, trusted flagger, merkhouder of partner? Gebruik dan onderstaande link om melding te doen.