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Employees First Customer Second Turning Conventional Management Upside Down

Name: Employees First Customer Second
Author: Vineet Nayar

Auteur: Vineet Nayar

Taal: Engels

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Auteur: Vineet Nayar

Engels
Hardcover
9781422139066
08 juni 2010
208 pagina's

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Vineet Nayar

"Vineet Nayar (born 1962) is an Indian business executive, author and philanthropist. He is the former Chief Executive Officer of HCL Technologies (2007–13), Founder Chairman & CEO of Sampark Foundation and author of critically acclaimed management book ""Employees First, Customers Second: Turning Conventional Management Upside Down” (Harvard Business Press, June 2010). which has sold 100,000+ copies.

(Bron: Wikipedia. Beschikbaar onder de licentie Creative Commons Naamsvermelding/Gelijk delen.)"

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Samenvatting

MORE THAN 100,000 COPIES SOLD One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea--putting employees first and customers second--sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar--HCLT's celebrated CEO--recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world. Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: * Creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the romance of its possible future state * Creating a culture of trust by pushing the envelope of transparency in communication and information sharing * Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone * Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of change to the employee in the value zone Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.

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Taal: en
Bindwijze: Hardcover
Oorspronkelijke releasedatum: 08 juni 2010
Aantal pagina's: 208
Illustraties: Nee

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Hoofdauteur: Vineet Nayar
Hoofduitgeverij: Harvard Business Review Press

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Extra groot lettertype: Nee
Product breedte: 149 mm
Product hoogte: 20 mm
Product lengte: 218 mm
Studieboek: Ja
Verpakking breedte: 140 mm
Verpakking hoogte: 20 mm
Verpakking lengte: 210 mm
Verpakkingsgewicht: 340 g

EAN

EAN: 9781422139066

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Categorieën: Managementboeken

Bedrijfskunde

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Boek, ebook of luisterboek?: Boek
Taal: Engels
Studieboek of algemeen: Studieboeken
Beschikbaarheid: Leverbaar

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