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IT Performance Management

Name: IT Performance Management
Author: Peter Wiggers

Auteur: Peter Wiggers

Taal: Engels

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Auteur: Peter Wiggers Maritha de Boer-de Wit

Co-auteur: Henk Kok

Engels
Hardcover
9780750659260
24 oktober 2003
304 pagina's

Alle productspecificaties

Samenvatting

Addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT. This book describes several aspects of IT performance management.

IT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT.

In this book several aspects of IT performance management are described. The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the IT function and the lines of business of an organization. The foundation of the authors' approach is based on the flow of money and related management objectives. However, performance management is primarily based on perceptions. Therefore, this book introduces the IT value perception model. This model describes four separate levels of perception for the business value of IT. If the demand and the supply of IT do not share the same perception level, the balance is lost, which will lead to friction and inefficiency within an organization.

This book is not about what is good or what is bad, but rather is about the 'what', the 'why' and to a limited extent the 'how' of managing the performance of IT. Therefore, the book finishes with a 'back-to-business' section in which a self-assessment checklist, a potential growth path and ten next steps are provided. This enables the reader to start applying this book in his every day working environment immediately.

IT Performance Management:
* Provides an overview of best practices and available thinking on the subject of IT cost and value
* Describes the subject of IT cost and value related to management issues on IT strategy, portfolio management, service management, architecture and sourcing
* Addresses differing degrees of maturity between IT and the business, illustrated by case studies

Productspecificaties

Inhoud

Taal: en
Bindwijze: Hardcover
Oorspronkelijke releasedatum: 24 oktober 2003
Aantal pagina's: 304
Illustraties: Nee

Betrokkenen

Hoofdauteur: Peter Wiggers
Tweede Auteur: Maritha de Boer-de Wit
Co Auteur: Henk Kok
Hoofduitgeverij: Butterworth-Heinemann Ltd

Overige kenmerken

Extra groot lettertype: Nee
Product breedte: 174 mm
Product lengte: 246 mm
Studieboek: Nee
Verpakking breedte: 174 mm
Verpakking hoogte: 246 mm
Verpakking lengte: 246 mm
Verpakkingsgewicht: 720 g

EAN

EAN: 9780750659260

Je vindt dit artikel in

Categorieën: Economie & Financiën

Managementboeken

Economie

Boeken
Taal: Engels
Boek, ebook of luisterboek?: Boek
Studieboek of algemeen: Algemene boeken
Beschikbaarheid: Leverbaar

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