Managing Motivation in Work Organizations Why Employee Relationship Management Matters

Work motivation is a hot topic within the science of organizational behavior. Low degrees of motivation amongst employees in work organizations contribute in various ways to high costs. Salary is a powerful motivator, but few managers today know that employees may hold back 30 to 80 percent of their energy at work because organizations fail to understand what motivates people on an individual level. The large majority of motivation theories developed to date are of the type one size fits all; they do not take individual human differences into account. Employee Relationship Management (ERM) is a strategic tool and a Human Resource Management process which focuses on the continuous perfection of the relationships between organizations and employees through increased communication and knowledge of individual and shared interests. This book suggests that well managed relationships in organizations lead to higher levels of motivation. Twelve managers who participated in a study of the concept of ERM all claimed to be in favor of it as a tool to manage and raise motivational levels in their different companies.