The Employee Experience How to Attract Talent, Retain Top Performers, and Drive Results
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Uitgever: John Wiley & Sons Inc
Auteur:
Tracy Maylett
Matthew Wride
- Engels
- Hardcover
- 9781119294184
- 24 maart 2017
- 219 pagina's
Samenvatting
Ever Notice How Companies with the Best Service Also Have the Happiest Employees? That's No Accident.
Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers.
In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX.
With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world's most successful organizations. By establishing a clear set of expectations and promises collectively known as the Contract and upholding it consistently, employers can build the trust that leads to powerful engagement.
Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today's rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to:
Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin and how to build one.
Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers.
In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX.
With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world's most successful organizations. By establishing a clear set of expectations and promises collectively known as the Contract and upholding it consistently, employers can build the trust that leads to powerful engagement.
Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today's rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to:
- Make the employee experience a core part of your strategy
- Understand employee expectations and bridge the ''Expectation Gap''
- Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence
- Build an employee-employer partnership in creating something extraordinary
- Turn employee engagement into fuel for customer satisfaction, profit, and growth
Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin and how to build one.
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Inhoud
- Taal
- en
- Bindwijze
- Hardcover
- Oorspronkelijke releasedatum
- 24 maart 2017
- Aantal pagina's
- 219
- Illustraties
- Nee
Betrokkenen
- Hoofdauteur
- Tracy Maylett
- Tweede Auteur
- Matthew Wride
- Hoofduitgeverij
- John Wiley & Sons Inc
Overige kenmerken
- Extra groot lettertype
- Nee
- Product breedte
- 152 mm
- Product hoogte
- 25 mm
- Product lengte
- 231 mm
- Studieboek
- Ja
- Verpakking breedte
- 160 mm
- Verpakking hoogte
- 24 mm
- Verpakking lengte
- 236 mm
- Verpakkingsgewicht
- 754 g
EAN
- EAN
- 9781119294184
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- Engels
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