Total Quality Management Text, Cases And Reading

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  • Engels
  • Paperback
  • 9781574442663
  • 25 juni 1999
  • 550 pagina's
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Samenvatting

With a chapter on the Theory of Constraints, expanded treatment of Process Management, ten fresh cases, chapter examples of TQM at 12 Baldrige-winning organizations, and end-of-chapter recommendations for further reading, this resource is suitable for developing and applying TQM. It integrates academic principles with real-world practice.



Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces.

Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are:

  • A new chapter on the emerging Theory of Constraints
  • Expanded treatment of Process Management
  • Eleven new readings
  • Ten new cases
  • Chapter examples of TQM at 12 Baldrige winning organizations
  • End of chapter recommendations for further reading
  • Revised and updated textual material

The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case.

Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.

Productspecificaties

Inhoud

Taal
en
Bindwijze
Paperback
Oorspronkelijke releasedatum
25 juni 1999
Aantal pagina's
550
Illustraties
Nee

Betrokkenen

Hoofdauteur
J.E. Ross
Tweede Auteur
Susan Perry
Co Auteur
Susan Perry
Hoofdredacteur
Susan E. Perry
Hoofduitgeverij
Taylor & Francis
Co Uitgever(s)
St Lucie Press

Overige kenmerken

Editie
3
Extra groot lettertype
Nee
Product breedte
152 mm
Product lengte
229 mm
Studieboek
Nee
Verpakking breedte
152 mm
Verpakking hoogte
38 mm
Verpakking lengte
241 mm
Verpakkingsgewicht
771 g

EAN

EAN
9781574442663

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