Total Quality Management A Case Study in Visakhapatnam Steel Plant

In this era of liberalization, globalization and privatization the quality of product has become a major concern for all industries. In the present cut throat competitive scenario none can afford to ignore the quality issue. To be competitive, an industry maintains quality right from the top management to lower level employees. With increasing quality consciousness among customers and change in the scenario of the global market, the scope of the quality which was confined to a small group of quality control group and now it is broadened and the focus has shifted from quality to total quality a comprehensive, customer oriented approach of quality management. This book deals with the practices adopted by the Visakhapatnam Steel Plant to be more competitive in the global market