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Transforming Public Services by Design Re-Orienting Policies, Organizations and Services Around People

Name: Transforming Public Services by Design
Author: Junginger

Auteur: Sabine Junginger

Taal: Engels

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Auteur: Sabine Junginger Junginger

Engels
Hardcover
9781409436256
07 december 2016
187 pagina's

Alle productspecificaties

Samenvatting

For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceived to be the least likely to change. They are embedded in enormous bureaucratic structures that have grown over decades, if not centuries. In effect, many people have given up hope that such an institution can ever change its ways of doing business. And yet, from a human-centered design perspective, they present a fabulous challenge. Designed by people for people, they have a mandate to be citizen-centered, but they often fall short of this goal. If human-centered design can make a difference in this organizational context, it is likely to have an equal or greater impact on an organization that shows more flexibility; for example, one that is smaller in size and less entangled in legal or political frameworks.

Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context.

This book aims to support designers and managers of all backgrounds who want to know more about reorienting policies, organizations and services around people.

Productspecificaties

Inhoud

Taal: en
Bindwijze: Hardcover
Oorspronkelijke releasedatum: 07 december 2016
Aantal pagina's: 187
Illustraties: Nee

Betrokkenen

Hoofdauteur: Sabine Junginger
Tweede Auteur: Junginger
Hoofduitgeverij: Taylor & Francis

Overige kenmerken

Extra groot lettertype: Nee
Product breedte: 178 mm
Product hoogte: 19 mm
Product lengte: 254 mm
Studieboek: Nee
Verpakking breedte: 174 mm
Verpakking hoogte: 246 mm
Verpakking lengte: 246 mm
Verpakkingsgewicht: 499 g

EAN

EAN: 9781409436256

Je vindt dit artikel in

Categorieën: Economie & Financiën

Managementboeken

Boeken
Taal: Engels
Boek, ebook of luisterboek?: Boek
Beschikbaarheid: Leverbaar
Studieboek of algemeen: Algemene boeken

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