Unreasonable Hospitality The Remarkable Power of Giving People More Than They Expect
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- Engels
- Hardcover
- 9780593418574
- 25 oktober 2022
- 288 pagina's
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National Bestseller
Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining roomand memorable, over-the-top, bespoke hospitality. Guidaras team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give morenot less; and the magic that can happen when a busser starts thinking like an owner.
Today, every business can choose to be a hospitality businessand we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industrys most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we dofor ourselves, the people we work with, and the people we serve.
Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining roomand memorable, over-the-top, bespoke hospitality. Guidaras team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give morenot less; and the magic that can happen when a busser starts thinking like an owner.
Today, every business can choose to be a hospitality businessand we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industrys most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we dofor ourselves, the people we work with, and the people we serve.
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- Taal
- en
- Bindwijze
- Hardcover
- Oorspronkelijke releasedatum
- 25 oktober 2022
- Aantal pagina's
- 288
Betrokkenen
- Hoofdauteur
- Will Guidara
- Hoofduitgeverij
- Portfolio
Overige kenmerken
- Product breedte
- 160 mm
- Product lengte
- 234 mm
- Studieboek
- Nee
- Verpakking breedte
- 162 mm
- Verpakking hoogte
- 27 mm
- Verpakking lengte
- 232 mm
- Verpakkingsgewicht
- 497 g
EAN
- EAN
- 9780593418574
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