Foundations of IT Service Management Basato su ITIL V3 Basato su ITIL V3
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Auteur:
Bon, Jan Van
Arjen de Jong
- Italiaans
- Paperback
- 9789087532284
- 15 september 2008
- 396 pagina's
Samenvatting
Foundations of IT Service Management based on ITIL(r) V3Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSESIntroduction to Functions and ProcessesFunctions and Processes in Service StrategyFunctions and Processes in Service DesignFunctions and Processes in Service TransitionFunctions and Processes in Service OperationFunctions and Processes in Continual Service Improvementand much more!
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Inhoud
- Taal
- it
- Bindwijze
- Paperback
- Oorspronkelijke releasedatum
- 15 september 2008
- Aantal pagina's
- 396
- Illustraties
- Met illustraties
Betrokkenen
- Hoofdauteur
- Bon, Jan Van
- Tweede Auteur
- Arjen de Jong
- Co Auteur
- Mike Pieper
- Hoofduitgeverij
- Van Haren Publishing
Overige kenmerken
- Editie
- 1
- Extra groot lettertype
- Nee
- Studieboek
- Ja
- Verpakking breedte
- 170 mm
- Verpakking hoogte
- 25 mm
- Verpakking lengte
- 239 mm
- Verpakkingsgewicht
- 862 g
EAN
- EAN
- 9789087532284
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