Markets of One Creating Customer-unique Value Through Mass Customization

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  • Engels
  • Hardcover
  • 9781578512386
  • 01 februari 2000
  • 240 pagina's
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Samenvatting

What does it mean to dell? This newly coined business verb means to mass-customize, making products only in response to actual demand. This allows a product to go direct to a customer, and it's what Dell Computer does instead of forcing mass-produced computers on its customers. And Dell's not alone. As Editors Jim Gilmore and Joe Pine point out in their introduction to Markets of One , mass customization is a trend that has caught on among consumer and business-to-business companies alike - think of Levi's jeans, Aramark's hospital services, Select Comfort mattresses, and Peapod or Streamline grocery delivery, to name a few.Companies customize their offerings to meet the unique needs of individual customers so that nearly everyone can obtain exactly what they want at a reasonable price. It's a paradigm shift away from the one-size-fits-all way managers have thought about markets over the past century- today, every individual customer is a market of one. This collection of ten Harvard Business Review articles chronicles the evolution of business competition from mass markets to markets of one - in other words, from creating standardized value through mass production to creating customer-unique value through mass customization.The book examines many of the resulting changes in approach to strategy and operations - for example, moving from pushing products to fulfilling individual needs, from focusing solely on market share to measuring customer share, and from marketing to the masses to cultivating learning relationships with each customer. Markets of One offers the best of the leading thinkers on the topic, exploring both the promise and pitfalls of mass customization. Practical applications are presented with examples of leading companies who successfully mass customize for markets of one. This is a Harvard Business Review book.

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Inhoud

Taal
en
Bindwijze
Hardcover
Oorspronkelijke releasedatum
01 februari 2000
Aantal pagina's
240
Illustraties
Nee

Betrokkenen

Hoofdauteur
B. Joseph Pine Ii
Tweede Auteur
Joseph Pine II
Co Auteur
Gilmore
Hoofdredacteur
James H. Gilmore
Tweede Redacteur
Joseph Pine II

Overige kenmerken

Extra groot lettertype
Nee
Product breedte
157 mm
Product hoogte
25 mm
Product lengte
243 mm
Studieboek
Ja
Verpakking breedte
157 mm
Verpakking hoogte
25 mm
Verpakking lengte
243 mm
Verpakkingsgewicht
521 g

EAN

EAN
9781578512386

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