SIAM Ebook Tooltip Ebooks kunnen worden gelezen op uw computer en op daarvoor geschikte e-readers. principles and practices for service integration and management
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Auteur:
Dave Armes
Niklas Engelhart
- Engels
- E-book
- 9789401805780
- 225 pagina's
- Adobe PDF
Samenvatting
The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: • ITSM professionals working in integrated multi-sourced environments; • Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; • Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers" business and users; • Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.
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- en
- Bindwijze
- E-book
- Aantal pagina's
- 225
- Ebook Formaat
- Adobe PDF
- Illustraties
- Met illustraties
Betrokkenen
- Hoofdauteur
- Dave Armes
- Tweede Auteur
- Niklas Engelhart
- Co Auteur
- Peter Wiggers
- Hoofdredacteur
- Steve Newton
- Co Redacteur
- Steve Newton
- Hoofduitgeverij
- Van Haren Publishing
Overige kenmerken
- Editie
- 1
- Studieboek
- Nee
EAN
- EAN
- 9789401805780
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