Six Sigma for IT Management A Pocket Guide
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Co-auteur:
Selma Polter
- Nederlands
- Paperback
- 9789087530297
- 01 april 2007
- 161 pagina's
Samenvatting
Six Sigma for IT Management
A POCKET GUIDE
Six Sigma is extending its influence as a process improvement method, from its traditional logistics field into other areas of the organization, Businesses will soon be asking IT departments to apply Six Sigma to IT processes as well.
'Six Sigma for IT Management - A Pocket Guide' provides succinct guidance for using the Six Sigma approach successfully in IT service organizations. It focuses on the practical implementation issues of using Six Sigma together with ITIL and general IT process improvements, to generate a single coherent approach Tor continual improvement of IT service organizations.
It has been based upon a larger, more detailed book in the ITSM Library series, that was written and reviewed by a worldwide team of ITSM and Six Sigma experts. The authors team reviewed and contributed to the text of this pocket guide.
The appendices have been extended for this pocket guide, with a glossary, as well as a list of valuable Six Sigma techniques and suggestions for using them in IT Management.
A POCKET GUIDE
Six Sigma is extending its influence as a process improvement method, from its traditional logistics field into other areas of the organization, Businesses will soon be asking IT departments to apply Six Sigma to IT processes as well.
'Six Sigma for IT Management - A Pocket Guide' provides succinct guidance for using the Six Sigma approach successfully in IT service organizations. It focuses on the practical implementation issues of using Six Sigma together with ITIL and general IT process improvements, to generate a single coherent approach Tor continual improvement of IT service organizations.
It has been based upon a larger, more detailed book in the ITSM Library series, that was written and reviewed by a worldwide team of ITSM and Six Sigma experts. The authors team reviewed and contributed to the text of this pocket guide.
The appendices have been extended for this pocket guide, with a glossary, as well as a list of valuable Six Sigma techniques and suggestions for using them in IT Management.
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Inhoud
- Taal
- nl
- Bindwijze
- Paperback
- Oorspronkelijke releasedatum
- 01 april 2007
- Aantal pagina's
- 161
- Illustraties
- Met illustraties
Betrokkenen
- Hoofdauteur
- Marianne Nugteren
- Tweede Auteur
- ItSMF - The IT Service Management Forum
- Co Auteur
- Selma Polter
- Hoofdredacteur
- Jan van Bon
- Tweede Redacteur
- Tieneke Verheijen
- Hoofduitgeverij
- Van Haren Publishing BV
Overige kenmerken
- Editie
- 1
- Product breedte
- 102 mm
- Product hoogte
- 13 mm
- Product lengte
- 161 mm
- Studieboek
- Ja
- Verpakking breedte
- 102 mm
- Verpakking hoogte
- 13 mm
- Verpakking lengte
- 161 mm
- Verpakkingsgewicht
- 166 g
EAN
- EAN
- 9789087530297
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