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A true management classic! Since its original publication, "The First-Time Manager" has helped many thousands of rookie managers handle their new responsibilities. Complete but concise, this book covers essential management topics, from managing time and stress, to motivating and counseling employees. The fifth edition, completely updated and expanded, gives readers the crucial information they need on all the fundamentals of the job, plus new material on topics including: building trust and confidence; and, being an active listener, motivating others, managing a diverse group of individuals, conducting performance appraisals, dealing with resistance to change building a team environment and more. Written in an engaging, conversational style, this classic skill-building book is more than ever an indispensable tool for anyone starting a career in management.