Measuring ITSM Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
Afbeeldingen
Sla de afbeeldingen overArtikel vergelijken
Auteur:
Randy A. Steinberg
- Engels
- Paperback
- 9781490719450
- 04 december 2013
- 196 pagina's
Samenvatting
How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?
Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following:
Defining and building a comprehensive metrics program
Metrics that are the most important and how to calculate them
How to measure your IT services
Tips and suggestions for what to do if inadequate tools and reporting exist
Suggested approach for how to build your metrics program step-by-step
In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated!
A comprehensive guide for building any service management metrics program with all the information you need in one place!
No theory here . . . this gives us real metrics we can easily go after.
A fantastic addition to our IT service management solution set!
Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following:
Defining and building a comprehensive metrics program
Metrics that are the most important and how to calculate them
How to measure your IT services
Tips and suggestions for what to do if inadequate tools and reporting exist
Suggested approach for how to build your metrics program step-by-step
In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated!
A comprehensive guide for building any service management metrics program with all the information you need in one place!
No theory here . . . this gives us real metrics we can easily go after.
A fantastic addition to our IT service management solution set!
Productspecificaties
Wij vonden geen specificaties voor jouw zoekopdracht '{SEARCH}'.
Inhoud
- Taal
- en
- Bindwijze
- Paperback
- Oorspronkelijke releasedatum
- 04 december 2013
- Aantal pagina's
- 196
- Illustraties
- Met illustraties
Betrokkenen
- Hoofdauteur
- Randy A. Steinberg
- Hoofduitgeverij
- Trafford Publishing
Overige kenmerken
- Dyslexievriendelijk
- Nee
- Extra groot lettertype
- Nee
- Product breedte
- 152 mm
- Product hoogte
- 13 mm
- Product lengte
- 229 mm
- Studieboek
- Ja
- Verpakking breedte
- 151 mm
- Verpakking hoogte
- 20 mm
- Verpakking lengte
- 230 mm
- Verpakkingsgewicht
- 294 g
- eWaste
- Nee
EAN
- EAN
- 9781490719450
Je vindt dit artikel in
- Categorieën
- Taal
- Engels
- Boek, ebook of luisterboek?
- Boek
- Beschikbaarheid
- Leverbaar
- Studieboek of algemeen
- Studieboeken
Kies gewenste uitvoering
Kies je bindwijze
(2)
Prijsinformatie en bestellen
De prijs van dit product is 25 euro.
Uiterlijk 27 mei in huis
Verkoop door
Wgbooks
- Bestellen en betalen via bol
- Prijs inclusief verzendkosten, verstuurd door Wgbooks
- 30 dagen bedenktijd en gratis retourneren
- Wettelijke garantie via Wgbooks
Shop dit artikel
Rapporteer dit artikel
Je wilt melding doen van illegale inhoud over dit artikel:
- Ik wil melding doen als klant
- Ik wil melding doen als autoriteit of trusted flagger
- Ik wil melding doen als partner
- Ik wil melding doen als merkhouder
Geen klant, autoriteit, trusted flagger, merkhouder of partner? Gebruik dan onderstaande link om melding te doen.