The Million Dollar Greeting Today's Best Practices for Profit, Customer Retention, and a Happy Workplace

Name: The Million Dollar Greeting
Author: Dan Sachs

Auteur: Dan Sachs

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Auteur: Dan Sachs

Co-auteur: Janet Scott

9781948062145
13 september 2018
204 pagina's

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Interviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits and sustainability, and a fulfilling work culture in businesses of all sizes. Dan Sachs guides established and emerging businesses as they strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, he interviews cutting-edge leaders from large and small companies that are consistently profitable with their success directly tied to exceptional customer satisfaction and employees who rank their company among the top places to work. The original words of the business owners, including their practices, are shared and analyzed by Sachs and instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day customer service is and why it matters in the digital age; what interpersonal practices lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups; and what practices will grow increasingly critical for businesses to implement over the coming years. Among the business leaders interviewed in the book and companies given as case examples are: Rob Siefker of Zappos Mark Hoplamazian of Hyatt Hotels Ari Weinzweig of Zingerman's Delicatessen Steve Hindy of Brooklyn Brewery Mike McDerment of FreshBooks Richard Coraine of Union Square Hospitality Group Paul Speigelman of BerylHealth Jerrod Melman of Lettuce Entertain You Enterprises Nick Sarillo of Nick's Pizza & Pub For all entrepreneurs, managers, and employees eager to see their company thrive, this insightful volume reveals how to make your business stand out from competitive companies, how to be effective in your position, and how to make sure fulfillment and success define your business in today's competitive climate and for years to come.

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Oorspronkelijke releasedatum: 13 september 2018
Aantal pagina's: 204

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Hoofdauteur: Dan Sachs
Co Auteur: Janet Scott
Hoofduitgeverij: Apollo Publishers

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Verpakking breedte: 152 mm
Verpakking hoogte: 228 mm
Verpakking lengte: 228 mm
Verpakkingsgewicht: 454 g

EAN

EAN: 9781948062145

Je vindt dit artikel in

Categorieën: Persoonlijke ontwikkeling & Mindfulness

Biografieën & Waargebeurd

Managementboeken

Ondernemers & Bedrijven

Carriere & Succes

Bedrijfskunde

Leiderschap

Boeken
Taal: Engels
Boek, ebook of luisterboek?: Boek
Over welke sector: HR-management
Beschikbaarheid: Leverbaar

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