The Art of IT Management Practical tools, techniques and people skills

Being an IT manager for the first time can be daunting. With a focus on practical advice, this book will provide you with tried and tested hints and tips, case studies and examples from the world of IT management, showing you that management is about people rather than process or procedure; it is an art rather than a science.

'As ever, Robina is able to underline that effective management is truly an art. Combining simple models and powerful examples, this book is a must read for new and more seasoned IT managers alike.' Richard Davies, Managing Director, Leading Edge Forum 'It's taken me years to figure this stuff out! Robina brings together years of experience and practical tips for taking that first scary step onto the IT leadership ladder.' Neil Williams, Head of Business Development for a large government IT department