Connecting Organizational Silos Taking Knowledge Flow Management to the Next Level with Social Media

Social media is here to stay as it relates to the key principles of human communication. People want to interact with each other. The easier it becomes to interact and the more value people get from those interactions, the more likely it will be that they will interact in spite of any geographic or organizational boundaries. Through the movement of knowledge within the business organization, value is created. The challenge is how to establish the flow of knowledge and surmount organizational hindrances.


Written by knowledge management leader Frank Leistner, Connecting Organizational Silos discusses the creation within your organization of a flourishing community that manages change and flows adaptively under the guidance of people who have the passion and vision to make it a success. The external success of social media has created the increasingly widespread wish to use such technology within the borders of organizations, including but not limited to businesses.


Using multiple case studies taken from both large and small companies, Connecting Organizational Silos reveals:

• Why you should care about social media


• How an Enterprise Social Network (ESN) can provide value to your organization and enhance organizational communication


• The life cycle of the ESN


• Advice on measuring and reporting


• Guidance on how to choose proper key performance indicators


• The technologies likely to influence next generations of platforms, and what that means for your own initiative

Developed for knowledge managers, CIOs, CKOs, and CEOs, this book is the ultimate guide to putting social media to work in your company, making it possible for knowledge to flow within your organization and to connect silos for efficient, dynamic communication and effective cross-learning.