Dealing with Difficult People (HBR Emotional Intelligence Series)

Name: Dealing with Difficult People (HBR Emotional Intelligence Series)
Author: Harvard Business Review

Auteur: Harvard Business Review

Taal: Engels

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Auteur: Harvard Business Review Tony Schwartz

Co-auteur: Holly Weeks Amy Gallo Mark Gerzon

Engels
Hardcover
9781633696105
08 mei 2018
160 pagina's

Alle productspecificaties

Harvard Business Review

"Harvard Business Review (HBR) is a general management magazine published by Harvard Business Publishing, a wholly owned subsidiary of Harvard University. HBR is published six times a year and is headquartered in Watertown, Massachusetts.

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Samenvatting

Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes To Resolve a Conflict, First Decide: Is It Hot or Cold? by Mark Gerzon; Taking the Stress Out of Stressful Conversations, by Holly Weeks; The Secret to Dealing with Difficult People: It's About You, by Tony Schwartz; How to Deal with a Mean Colleague, by Amy Gallo; How To Deal with a Passive-Aggressive Colleague, by Amy Gallo; How to Work with Someone Who's Always Stressed Out, by Rebecca Knight; How to Manage Someone Who Thinks Everything Is Urgent, by Liz Kislik; and Do You Hate Your Boss? by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Productspecificaties

Inhoud

Taal: en
Bindwijze: Hardcover
Oorspronkelijke releasedatum: 08 mei 2018
Aantal pagina's: 160
Illustraties: Nee

Betrokkenen

Hoofdauteur: Harvard Business Review
Tweede Auteur: Tony Schwartz
Co Auteur: Mark Gerzon
Hoofduitgeverij: Harvard Business Review Press

Overige kenmerken

Extra groot lettertype: Nee
Studieboek: Ja
Verpakking breedte: 127 mm
Verpakking hoogte: 177 mm
Verpakking lengte: 177 mm
Verpakkingsgewicht: 145 g

EAN

EAN: 9781633696105

Je vindt dit artikel in

Categorieën: Managementboeken

Boeken
Taal: Engels
Boek, ebook of luisterboek?: Boek
Beschikbaarheid: Leverbaar
Studieboek of algemeen: Studieboeken

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