Management Meeting and Exceeding Customer Expectations

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  • Engels
  • Hardcover
  • 9780996757812
  • 05 juli 2016
  • 702 pagina's
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Samenvatting

This book provides practical guidance to the contemporary manager, stressing the critical thinking and problem solving skills required to navigate today's complex business environments. This edition also stresses the role of technology and the dramatic rise and importance of social media and data driven decision making. Framed around the functional areas of management-Planning, Organizing, Staffing, Influencing, and Controlling--the authors continue to emphasize the need for organizations and their people to be guided by effective leadership and continuous improvement. ? Each chapter includes a series of box inserts providing a deeper insight into specialized areas of management. Global Applications features the successful application of one or more of a chapter's concepts from the practice of management in non-U.S. situations. Ethical Management boxes showcase managers facing decisions that contain a variety of issues and consequences for themselves and others. Valuing Diversity and Inclusion boxes depict unique ways in which organizations show appreciation for their diverse employees. Managing Social Media boxes focus on managers' use of technology in various aspects of management, as well as its impact on the manager and the organization.

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Inhoud

Taal
en
Bindwijze
Hardcover
Oorspronkelijke releasedatum
05 juli 2016
Aantal pagina's
702
Illustraties
Nee

Betrokkenen

Hoofdauteur
Raymond Attner
Tweede Auteur
Warren R. Plunkett
Co Auteur
Raymond Attner
Hoofduitgeverij
Wessex, Inc.

Overige kenmerken

Editie
11
Extra groot lettertype
Nee
Product breedte
203 mm
Product hoogte
38 mm
Product lengte
254 mm
Studieboek
Nee
Verpakking breedte
203 mm
Verpakking hoogte
38 mm
Verpakking lengte
254 mm
Verpakkingsgewicht
1624 g

EAN

EAN
9780996757812
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