Release and Control for Service Management, Based on ITIL A Practitioner Guide

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  • Engels
  • Paperback
  • 9789087530228
  • 30 juni 2007
  • 183 pagina's
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Samenvatting

Practitioner Release and Control for IT Service Management, based on ITIL(r) - A PRACTITIONER GUIDE is the first publication of a new series of ITSMF, supporting, the first new ITIL Practitioner Cluster training Release & Control of EXIN The publication is written by a team of experts from leading training organizations throughout the world.and has a strong practical component. This book covers the following ITIL processes: - Configuration Management, - Release Management - Change Management Practitioner Release and Control for IT Service Management, based on ITIL(r) - A PRACTITIONER GUIDE aims at helping the reader to prepare for using Best Practices in his or her role in the area of Change Management, Release Management and Configuration Management. The guidance provided in this book is based on ITIL, the Best Practice Library in IT Service Management. The chapters are structured round the main competency areas of the practitioner requirements: Manage, Organize, Optimize, so the reader can relate reading material and tasks easily. The publication contains hands-on advice from experienced practitioners from different parts of the world, not to be found in the ITIL books. The book offers templates, plans, checklists, examples and how-to's that can help practitioners perform their tasks. The book also contains excercises, learning hints and exam questions that make it into a valuable study aid for those preparing for the ITIL Practitioner Certificate in IT Service Management: Release and Control.

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Taal
en
Bindwijze
Paperback
Oorspronkelijke releasedatum
30 juni 2007
Aantal pagina's
183
Illustraties
Met illustraties

Betrokkenen

Hoofdauteur
Jan van Bon
Hoofdredacteur
Jan van Bon
Tweede Redacteur
Annelies van der Veen
Hoofduitgeverij
Haren Publishing, van

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Editie
illustrated edition
Product breedte
170 mm
Product hoogte
14 mm
Product lengte
242 mm
Studieboek
Ja
Verpakking breedte
170 mm
Verpakking hoogte
13 mm
Verpakking lengte
239 mm
Verpakkingsgewicht
431 g

EAN

EAN
9789087530228

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