Springer Theses - An Intelligent Customer Complaint Management System with Application to the Transport and Logistics IndustryEbookTooltip
Ebooks kunnen worden gelezen op uw computer en op daarvoor geschikte e-readers.
Je leest ebooks gemakkelijk op je Kobo e-reader, of op je smartphone of tablet met de bol.com Kobo app. Let op! Ebooks kunnen niet geannuleerd of geretourneerd worden.
Samenvatting
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development. The thesis also describes the successful application of the method to a real-world case, represented by the immeasurable truck drivers complaints at the Fremantle port in Western Australia.
Negatief, positief, neutraal: we zetten een review altijd online. We controleren wel eerst of ’ie voldoet aan onze reviewvoorwaarden en niet nep is. We controleren ook of ’ie is geschreven door iemand die het artikel heeft gekocht via bol.com en zetten dit er dan bij. De controles gebeuren automatisch, al kijken er soms mensen mee. Bol.com betaalt niet voor reviews. Als een reviewer door een andere partij is vergoed, staat dit in de review zelf.
Kies gewenste uitvoering
Bindwijze
: E-book
Prijsinformatie en bestellen
De prijs van dit product is 137 euro en 99 cent. De meest getoonde prijs is 152 euro en 59 cent. Je bespaart 10%.137
99
Meest getoonde prijs
152,59
Referentieprijs: de meest getoonde niet-promotie prijs aan klanten op bol in de afgelopen 90 dagen.
Bij seizoensgebonden mode artikelen gaat het om de meest getoonde prijs tijdens de eerste 30 dagen dat het artikel op bol.com te koop staat.
Meer informatie
Je bespaart 10%
Direct beschikbaar
Verkoop door bol
Springer Theses - An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
Houd er rekening mee dat je downloadartikelen niet kunt annuleren of retourneren. Bij nog niet verschenen producten kun je tot de verschijningsdatum annuleren.
{"pdpTaxonomyObj":{"pageInfo":{"pageType":"PDP","language":"nl","website":"bol.com"},"userInfo":{},"productInfo":[{"productId":"9200000033199907","ean":"9783319003245","title":"Springer Theses - An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry","price":"137.99","categoryTreeList":[{"tree":["Boeken","Technologie \u0026 Bouwkunde"]},{"tree":["Boeken","Computers \u0026 Informatica"]},{"tree":["Boeken","Managementboeken"]},{"tree":["Boeken","Computers \u0026 Informatica","Bedrijfsapplicaties"]},{"tree":["Boeken","Computers \u0026 Informatica","Computertechnologie"]},{"tree":["Boeken","Managementboeken","Bedrijfskunde"]},{"tree":["Boeken","Computers \u0026 Informatica","Computertechnologie","Kunstmatige intelligentie"]},{"tree":["Boeken"]}],"brick":"10000926","chunk":"80007266","publisher":"Springer","author":"Faed, Alireza","averageReviewRating":"0.0","seriesList":[],"sellerName":"bol.com","uniqueProductAttribute":"BINDING-E-book"}]}}
{"pdpAnalyticsObj":{"pageInfo":{"pageType":"PDP","country":"NL","shoppingChannelContextTypeAndDeviceType":"www.bol.com,SEO_AGENT","canonicalUrl":"https://www.bol.com/nl/nl/p/springer-theses-an-intelligent-customer-complaint-management-system-with-application-to-the-transport-and-logistics-industry/9200000033199907/","shortURL":"/p/springer-theses-an-intelligent-customer-complaint-management-system-with-application-to-the-transport-and-logistics-industry/9200000033199907/","countryLanguage":"nl-nl","external":true,"subscriptionInfo":{"selectMembership":false},"shouldSendUserProps":false,"renderedInApp":false},"product":{"productId":"9200000033199907","title":"Springer Theses - An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry","category":"Boeken/Technologie \u0026 Bouwkunde","brand":"","brick":"10000926","seller":"0_","price":137.99,"discount":14.6,"categoryNumbersFlattened":["8299","24040"],"categories":["Boeken","Computers \u0026 Informatica","Computertechnologie","Kunstmatige intelligentie"],"orderable":"available","quantity":1}}}
