Competing Against Luck The Story of Innovation and Customer Choice

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  • Engels
  • Hardcover
  • 9780062435613
  • 03 november 2016
  • 262 pagina's
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Samenvatting

The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and services customers not only want to buy, but are willing to pay premium prices for.

How do companies know how to grow?



How do leaders know how to grow? How can they create products that they are sure customers want to buy? Can innovation be more than a game of chance? The foremost authority on innovation and growth, Harvard Business School professor Clayton Christensen and his coauthors Taddy Hall, Karen Dillon, and David S. Duncan have the answer. A generation ago, Christensen revolutionized business with his groundbreaking theory of disruption—a way to predict how competitors will respond to different types of innovation. In this book he examines the other side of the puzzle: what causes growth, and how to create it.

After years of research, Christensen, Hall, Dillon, and Duncan have come to one critical conclusion: our long-held maxim—that the crux of innovation is knowing more and more about the customer—is wrong. Customers don’t simply buy products or services; they “hire” them to do a job. Understanding customers does not drive innovation success, the authors argue. Understanding customer jobs does. The “Jobs to Be Done” approach can be seen in some of the world’s most respected companies and fast-growing startups, including Amazon, Intuit, Uber, and Airbnb to name just a few. But this book is not about celebrating these successes—it’s about predicting new ones. Christensen and his coauthors contend that by understanding what causes customers to “hire” a product or service, any manager can improve their innovation track record, creating products that customers not only want to hire, but that they’ll pay premium prices to bring into their lives. Jobs theory offers new hope for growth to companies frustrated by their hit-or-miss efforts.

This book carefully lays down the authors’ provocative framework, providing a comprehensive explanation of the theory, why it’s predictive, and, most important, how to use it to improve innovation in the real world.

Productspecificaties

Inhoud

Taal
en
Bindwijze
Hardcover
Oorspronkelijke releasedatum
03 november 2016
Aantal pagina's
262
Illustraties
Nee

Betrokkenen

Hoofdauteur
Clayton M Christensen
Tweede Auteur
Taddy Hall
Co Auteur
David S. Duncan
Hoofduitgeverij
Harperbusiness

Overige kenmerken

Extra groot lettertype
Nee
Product breedte
159 mm
Product hoogte
25 mm
Product lengte
235 mm
Studieboek
Ja
Verpakking breedte
163 mm
Verpakking hoogte
30 mm
Verpakking lengte
237 mm
Verpakkingsgewicht
479 g

EAN

EAN
9780062435613

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Engels
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Hardcover
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