ISO 9001 2008 Quality Assurance Assessment of Defense Acquisition University Processes (DODIG-2012-143)

Our overall objective was to perform a quality review, using ISO 9001:2008 Quality Management System assessment techniques, of Defense Acquisition University (DAU) processes. We reviewed the processes within seven functional areas: Finance, Contracting, Micro-Purchases and Training Requisitions, Property Management, Real Property Management and Facilities Maintenance, Supply Management, and Information Systems (IS). We determined whether established practices and processes in each functional area were effectively implemented and maintained and whether process controls were adequate and identified organizational risks. We also determined the effectiveness of each process to identify areas needing improvement. The DAU President requested that the DoD Deputy Inspector General (IG) of Policy and Oversight conduct an ISO 9001:2008 quality assessment of select functional areas and their processes. We started the subject assessment on January 27, 2012. We conducted a quality review of the seven functional areas and their processes, based on ISO 9001:2008 Quality Management System Requirements, at the DAU administered by one of three groups: Performance and Resource Management (PRM), Operations Support Group (OSG), and Information Systems (IS). We conducted the reviews of Finance, Contracting, Micro-Purchases and Training Requisitions, and IS separately. We combined the areas of Property Management, Supply Management, and Real Property Management and Facilities Maintenance because they are all under the OSG. We produced a status report at the completion of each functional area review that identified any findings or opportunities for improvement for DAU. DAU had 30 days to review and comment on each status report. Appendix B of this report contains each report and DAU’s comments. The individual functional area reports outline the detailed methodology used to assess the processes in that area. This overarching report of the seven functional areas identifies only the systemic issues found.