Unified Communications and Co-Operation

This is the seminar handout of our vendor independent seminar "Unified Communications and Co-operation".

In our seminar we discuss the application, benefits and advantages of collaboration tools for your corporate communication, what services can be realized and what protocols have to be considered.

An overview of necessary components, vendor name lists and independent examples of available products will be presented.

WHY you should order the seminar handouts:
• because you are planning the use of collaboration tools
• because you have to select services and protocols
• because you are searching for solutions and you are planning the necessary infrastructure

WHO should read the handouts:
Decision makers, planners, project managers, product managers, sales, sales support, consultants.

We presume following KNOWLEDGE:
IT and network knowledge are an advantage.

CONTENT of the Seminar Handout:

Introduction
Corporate Communication – Unified Communication / Collaboration (definition of terms, application, prerequisits for projects, application examples, advantages / disadvantages, technical questions)

Services
Telephony – Presence Service – Facsimile – Video (Conferencing / Surveillance / IPTV) – Unified Communication – Web 2.0+ - Social Software

Protocols
Internet Protocol Version 6 (IPv6) - Session Initiation Protocol (SIP) – Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions (SIMPLE) - eXtensible Messaging and Presence Protocol (XMPP)

Required Components
Telephony (telephony servers, gateways, phones) – IM and Presence Service (Presence Server) - Video Conferencing and IPTV (Cameras, Video Servers, Videorecorder, Video Management Software, Encoder, Multimedia Clients, Monitors) – Unified Communications (UC Server, UC Clients) - Management Systems - Additional Components
Summary