Ultimate Customer Experience 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work
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Auteur:
Scott Mckain
- Engels
- Hardcover
- 9781637632123
- 20 juni 2023
- 160 pagina's
Samenvatting
In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in todays changing workplace.
When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember?
Ive received great service from companies that I know didnt give a damn about my business. You have, too, Ill wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organizations inferior approach and lack of values.
There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips withand try to learn howbusiness has been changed forever, the level at which we connect with customers has never been more important.
The five steps to creating an Ultimate Customer Experience are:
1. Dont Make It Right . . . GET It Right!
2. Make a Great Impression
3. Serve with Empathy
4. Connect with Emotion
5. Take Personal Responsibility
If your company gave you this book, it means they are committed to improving the experiences you create for customers and colleagues. No organization invests in an activityor asks their employees to invest in an activityin which they had little interest. Your company believes that you are its most important asset!
If you are investing your own resources reading this book, that means youre taking the most important step any of us can ever takea step toward personal growth. You wouldnt read this book if all you want to do is tread water and remain the same.
You must take personal responsibility for how you engage your customerslet me show you how.
When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember?
Ive received great service from companies that I know didnt give a damn about my business. You have, too, Ill wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organizations inferior approach and lack of values.
There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips withand try to learn howbusiness has been changed forever, the level at which we connect with customers has never been more important.
The five steps to creating an Ultimate Customer Experience are:
1. Dont Make It Right . . . GET It Right!
2. Make a Great Impression
3. Serve with Empathy
4. Connect with Emotion
5. Take Personal Responsibility
If your company gave you this book, it means they are committed to improving the experiences you create for customers and colleagues. No organization invests in an activityor asks their employees to invest in an activityin which they had little interest. Your company believes that you are its most important asset!
If you are investing your own resources reading this book, that means youre taking the most important step any of us can ever takea step toward personal growth. You wouldnt read this book if all you want to do is tread water and remain the same.
You must take personal responsibility for how you engage your customerslet me show you how.
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- Hardcover
- Oorspronkelijke releasedatum
- 20 juni 2023
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- 160
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- Scott Mckain
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- Forefront Books
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- 135 mm
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- 9781637632123
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