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Clarify Your Message So Customers Will Listen
- Engels
- Paperback
- 9781400201839
- 10 oktober 2017
- 240 pagina's
New York Times Bestselling author Donald Miller uses the seven universal elements of powerful stories…
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How to Use Your Own Stories to Communicate with Power and Impact
- Engels
- Paperback
- 9781400239719
- 17 januari 2023
- 240 pagina's
Discover how the right story told at the right time has the power to persuade, promote empathy, and provoke…
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Encoding and Expressing Strategy through Design
- Engels
- Paperback
- 9789063694890
- 15 juni 2018
- 296 pagina's
We think we know services — not a day goes by without using them — until we have to design them. It is…
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Conducting a Contact Center Assessment Tweedehands- Engels
- Paperback
- 9781481865272
- 11 januari 2013
- 170 pagina's
How to evaluate the efficiency of your contact center operation, including key benchmarks and metrics…
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The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business
- Engels
- Hardcover
- 9781949709469
- 13 augustus 2019
- 224 pagina's
Customers, followers, subscribers. It's easy to just look at the numbers. How many likes? How many purchases?…
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De prijs van dit product is 33 euro en 99 cent. 33 99Ebook 9,81
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- Engels
- Paperback
- 9780743207768
- 02 januari 2002
- 256 pagina's
In order to survive, today's professionals must earn the trust of their clients and re-earn it throughout…
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De prijs van dit product is 13 euro en 99 cent. 13 99Nieuw en Tweedehands vanaf 10,95Ebook 17,88
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How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company
- Engels
- Hardcover
- 9781119624615
- 19 maart 2020
- 288 pagina's
Praise for THE CUSTOMER SUCCESS PROFESSIONAL'S HANDBOOK "In the Age of the Internet that ushered in this…
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De prijs van dit product is 27 euro en 69 cent. 27 69Tweedehands vanaf 22,49Ebook 21,99
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Building Continuous Customer Relationships for Competitive Advantage
- Engels
- Hardcover
- 9781633697003
- 21 mei 2019
- 288 pagina's
The Internet of Things, robo investment advisers, wearable fitness devices, remotehealth care operations...business…
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De prijs van dit product is 28 euro en 99 cent. 28 99 -
How to Build Your Customer-Driven Growth Engine
- Engels
- Hardcover
- 9781119047605
- 03 juli 2015
- 271 pagina's
A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 gives…
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De prijs van dit product is 32 euro en 99 cent. 32 99Tweedehands vanaf 30,85Ebook 19,99
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- Engels
- Paperback
- 9780470343258
- 22 juli 2008
- 408 pagina's
Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small…
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De prijs van dit product is 22 euro en 99 cent. 22 99Tweedehands vanaf 19,50Ebook 18,99
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7L TweedehandsThe Seven Levels of Communication- Engels
- Paperback
- 9781942952473
- 05 april 2016
- 192 pagina's
Can you imagine receiving a referral each and every day? Neither could real estate agent Rick Masters.…
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5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Engels
- Hardcover
- 9780071548335
- 16 juli 2008
- 284 pagina's
When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard…
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De prijs van dit product is 25 euro en 74 cent. 25 74Nieuw en Tweedehands vanaf 14,99 -
A handbook of methods
- Engels
- Paperback
- 9789063694791
- 05 december 2017
- 208 pagina's
This handbook documents sixty methods used in design innovation projects leading to the design of new…
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The Master Model Behind Business Success
- Engels
- Paperback
- 9781847941886
- 19 april 2018
- 352 pagina's
Reveals the fundamental, inseparable elements behind the success of every business. This book provides…
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A Companion to This Is Service Design Doing
- Engels
- Paperback
- 9781492039594
- 31 augustus 2018
- 240 pagina's
In this book, you'll find 54 hands-on descriptions that help you do the key methods used in service design.…
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De prijs van dit product is 34 euro en 99 cent. 34 99Tweedehands vanaf 26,70 -
- Engels
- Hardcover
- 9780061914188
- 01 maart 2011
- 240 pagina's
Contends that the people and companies harnessing the word-of-mouth power provided by multiplatform media…
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De prijs van dit product is 16 euro en 99 cent. 16 99Tweedehands vanaf 13,75Ebook 8,99
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A Practical Guide to Optimizing the Customer Experience
- Engels
- Hardcover
- 9781118988923
- 22 januari 2016
- 208 pagina's
Organizations spend significant time designing tangible products. Services receive less design attention…
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What If Customers Want More Than Excellent Service?
- Engels
- Paperback
- 9789401470353
- 02 oktober 2020
- 256 pagina's
How can you stay relevant for your customers? The answer is a combination of the following three factors:…
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De prijs van dit product is 34 euro en 99 cent. 34 99Ebook 18,99
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Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- Engels
- Hardcover
- 9780470457993
- 26 juni 2009
- 158 pagina's
Selling high end luxury creations requires a different set of skills than does traditional selling. Clients…
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De prijs van dit product is 17 euro en 99 cent. 17 99Tweedehands vanaf 13,70Ebook 20,99
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New Inspiration for Valuable Customer Experiences
- Engels
- Paperback
- 9789063694449
- 29 juni 2017
- 176 pagina's
Na het succes van CEX Sells hebben Deborah Wietzes en Beate van Dongen Crombags zich wederom laten inspireren…
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De prijs van dit product is 33 euro en 66 cent. 33 66Tweedehands vanaf 14,50 -
The Unbeatable Strategy of Loving Customers
- Engels
- Hardcover
- 9781647821784
- 07 december 2021
- 256 pagina's
Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star.…
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De prijs van dit product is 26 euro en 23 cent. 26 23Ebook 21,99
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action-oriented creative thinking toolkit for service organizations; templates-cases-capabilities
- Engels
- Paperback
- 9789063693534
- 17 december 2014
- 240 pagina's
This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face…
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De prijs van dit product is 34 euro en 99 cent. 34 99Nieuw en Tweedehands vanaf 23,95